Terms of Service

Effective Date: May 2026

Welcome to RelayOps. By accessing or using our services, website, or communication systems, you agree to the following Terms of Service.

Services

RelayOps provides AI-powered communication automation services for local businesses, including lead recovery workflows, appointment booking automation, customer communication systems, and related operational tools.

Acceptable Use

Users may not use RelayOps services for:

• Spam or unsolicited messaging

• Illegal or fraudulent activity

• Harassment or abusive communications

• Violations of telecommunications or privacy laws

RelayOps reserves the right to suspend or terminate services that violate these terms.

Communication Consent

By contacting RelayOps or interacting with businesses using RelayOps systems, you consent to receive communications related to appointments, customer support, scheduling, and service-related follow-up messages.

No Guarantee

RelayOps provides automation and communication tools designed to improve operational efficiency and customer engagement. We do not guarantee specific business outcomes, revenue increases, or lead conversion results.

Third-Party Services

RelayOps may integrate with third-party providers including phone carriers, CRM platforms, calendar providers, AI services, and communication tools. Availability and functionality may depend on these providers.

Limitation of Liability

RelayOps shall not be liable for indirect, incidental, consequential, or special damages resulting from the use or inability to use our services.

Changes to Services

RelayOps may modify, update, or discontinue services at any time without prior notice.

Contact

For questions regarding these Terms of Service, contact:
dylan@relayops.now

Privacy Policy

Effective Date: May 2026

RelayOps respects your privacy and is committed to protecting personal information.

Information We Collect

We may collect:

• Name

• Phone number

• Email address

• Business information

• Appointment details

• Communication history

• Service-related inquiries

How Information Is Used

Information may be used to:

• Provide automation and communication services

• Schedule appointments

• Respond to customer inquiries

• Improve service functionality

• Send operational or transactional communications

SMS Communications

RelayOps systems may send transactional SMS messages related to:

• Missed call follow-up

• Appointment scheduling

• Service coordination

• Customer support communication

We do not sell personal information or use customer information for unrelated third-party marketing purposes.

SMS Consent Notice

By contacting RelayOps or businesses using RelayOps communication systems, you consent to receive conversational and service-related SMS messages including appointment scheduling, missed call follow-up, and customer support communications. Message frequency varies. Message and data rates may apply. Reply STOP to opt out.

Data Sharing

Information may be shared with trusted service providers necessary to operate our services, including CRM systems, communication providers, scheduling systems, and cloud infrastructure providers.

Data Security

RelayOps takes reasonable measures to protect collected information and maintain system security.

Your Rights

You may request access, correction, or deletion of your information by contacting us directly.

Customers opt in to receive SMS messages by:

• calling a business phone number,

• submitting a contact form,

• requesting service,

• scheduling an appointment,

• or engaging in direct customer communication regarding HVAC service requests.

Messages sent may include:

• missed call follow-up messages,

• appointment scheduling and confirmations,

• customer support responses,

• emergency service coordination,

• and conversational replies related to active service inquiries.

Example message:
“Hello, thank you for contacting Elite Air HVAC,  sorry we missed your call! How can I help you today?”

Message frequency varies based on customer interaction and service activity.

Customers can opt out at any time by replying STOP.

Message and data rates may apply.

Contact

For privacy-related questions or requests:
dylan@relayops.now